TUFFA Products LLC Privacy Policy

1. Introduction

This policy describes how TUFFA Products LLC (“Company” or “We”) may collect, use, share, retain and protect your Personal Information through this website (the “Website”).  This privacy policy applies to your Personal Information, which can include any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you, your house, or your device (“Personal Information“).  Please note, the definition of Personal Information can vary by jurisdiction. If we collect information from you that is considered Personal Information in your jurisdiction, we will treat it as such in accordance with this Privacy Statement. 

Please read this policy carefully. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Please see the following links to go to the corresponding sections of this privacy policy:

1. Introduction
2. Information our Privacy Policy Covers
3. Our Policy on Children’s Privacy
4. Information We Collect/ Notice at Collection
5. How We Collect your Personal Information
6. Automatic Data Collection Technologies
7. How We Use your Personal Information
8. How We Share Your Personal Information
9. How We Protect Your Personal Information
10. Choices about How We Use and Disclose Your Personal Information
11. Accessing and Correcting your Information
12. Changes to Our Privacy Policy
13. Communicating With Us
14. International Transfer of Personal Information

 

2. Information our Privacy Policy Covers

 

This privacy policy applies to Personal Information TUFFA Products LLC obtains in various contexts, both online and offline, including:

• On this Website;
• By telephone;
• In email and other electronic messages between you and Company, including conversations through our LiveChat feature;
• Engaging with us on social media; and
• From our service providers.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries.)

Our Website may have links to websites and/ or applications operated and maintained by third parties.  We have no control over the privacy practices of websites or applications we do not own and encourage you to review all third party privacy policies carefully.

 

3. Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect Personal Information from children under 18. If we learn we have collected or received Personal Information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at sales@tuffaproducts.com.

 

4. Information We Collect/ Notice at Collection

The Personal Information that we collect from you depends on how you interact with us and our products and services.  The following table lists the categories of Personal Information and the specific pieces of Personal Information we have collected within the last twelve (12) months.  The table also lists, for each category our business use and whether we sell the information or share it with third parties.  Please see “How We Collect Your Personal Information”, “How We Use Your Personal Information”, and “How We Share Your Personal Information” for more detailed information.

Typically, we retain your Personal Information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your Personal Information to comply with our legal obligations, resolve disputes, enforce our agreements, to protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes.

 

Category	Specific Information Collected	Business Use Purpose	Sold or Shared
A. Identifiers.	A real name, postal address, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.	To provide our products and services; analytics.	YES, shared with service providers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, address, telephone number. Bank account number, credit card number, or debit card number may be collected through Stripe in connection with orders placed by you. Some Personal Information included in this category may overlap with other categories.	To provide our products and services; analytics.	YES, shared with service providers.
C. Commercial information.	Records of products or services purchased, order amount, number of orders, refunds or returns, product registrations, and question responses.	To provide our products and services; analytics.	YES, shared with service providers.
D. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	To provide our products and services; analytics.	YES, shared with service providers.
	Sensitive Personal Information
E. Complete account access credentials	Username, password, and card numbers may be collected by Stripe in connection with orders placed by you.	To provide our products and services.	YES, shared with service providers.

 

 

 

 

5. How We Collect your Personal Information:

We collect Personal Information about you from various sources, including:

• Directly from you, such as.
  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website or requesting further services.
  • Records and copies of your correspondence (including email addresses and LiveChat conversations),if you contact us.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.
  • When you sign up to receive emails.
• Automatically, when you navigate through the Website, open or click on emails we send you, or interact with our advertisements, such as.
  • usage details, IP addresses, and information collected through cookies, web beacons, clear GIF, pixels, internet tags, web server logs and other data collection tools. For more information, please see “Information We Collect Through Automatic Data Collection Technologies”
• If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Facebook, Instagram, LinkedIn, and YouTube) in connection with our websites or Apps, we collect information that you share with us, or that the social media platforms share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
  • Other Sources, We may obtain Personal Data about you from data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.
  • From third parties, for example, our service providers as further described below. Please see “How We Share your Personal Information.”
  1. Automatic Data Collection Technologies

• As you navigate through and interact with our Website, we and our service providers (such as analytics providers) use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.

  The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity)

   

  2. How We Use your Personal Information

  We may use or disclose the Personal Information we collect for one or more of the following purposes:

  • Providing Our Website. We use Personal Information to provide our Website and its content to you, including to provide, personalize, support and develop our Website.  We may use Personal Information to allow you to participate in the interactive features of our Website, to notify you about changes to our Website and any products or services we offer through it.
  • Providing Products and Services. We use Personal Information to fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to purchase a product or service, we will use that information to process your payment, facilitate delivery and prevent transactional fraud. We may also save your information to facilitate new product orders or process returns. If you create an account with us, we use your Personal Information to create, maintain, customize, and secure your account with us, including offering functionalities such as easy check out and the ability to save user preferences, and transaction history.
  • Communicating with You. We use Personal Information to provide you with support and to respond to your inquiries, including to investigate and address your concerns, follow up on your issues and feedback, monitor and improve our responses, and to provide customer service.
  • Analytics and Personalization. For testing, research, analysis, and product development, including to develop and improve our Website, products, and services
  • Security and Fraud Prevention. We use Personal Information to help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.  We may also use such information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of TUFFA Products LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • Law Enforcement. We use Personal Information to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.  We also use such information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • Business Transfers. We may share Personal Information with another company to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Website users is among the assets transferred.
  • Business Functions. We use Personal Information to enforce or apply our terms of use and other agreements, including for billing and collection purposes, as well as to maintain records related to business process management, loss and fraud prevention, to maintain the functionality of our website and Apps.
  • Other. We may ask if you would like us to share your Personal Information with other third parties who are not described in this privacy policy or as permitted by applicable law.

  We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. For more information, see Choices About How We Use and Disclose Your Information.

   

  3. How We Share Your Personal Information

  We do not sell Personal Information.

  In addition to the specific situations already mentioned in this privacy policy, we disclose Personal Information in the following circumstances:

  • Corporate Affiliates. We may share Personal Information with our corporate affiliates, including TUFFA Products Pty Ltd and its related parties. Such corporate affiliates process Personal Information on our behalf as our service provider, where necessary to provide a product or service that you have requested, or in other circumstances with your consent or as permitted or required by law.
  • Service Providers. We share certain Personal Information with third parties that perform services to support our core business functions and internal operations including: fulfilling orders, delivering packages, complying with your request for the shipment of products to or the provision of services by a third party intermediary, sending postal mail, e-mails, analyzing customer data, processing credit card and debit card payments, and investigating fraudulent activity. For example, we use Google Analytics to obtain data on website usage. We also use Stripe for payments, analytics, and other business services.  Stripe may collect personal data including via cookies and similar technologies.  The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services.  You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
  • Social Media Networks and Platforms. Some of our websites have features such as, plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. Their use of your information is not governed by this privacy policy. Please consult the privacy policies of these third parties for information on their privacy practices.
  • Legal Process. We may disclose Personal Information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.
  • Business Transfers. We may share Personal Information with another company that buys some, or all, of the assets or equity of TUFFA Products LLC, and that company may use and disclose Personal Information for purposes similar to what is described in this policy. TUFFA Products LLC may also share Personal Information with prospective purchasers to evaluate the proposed transaction.
  • Other Instances. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy policy.

   

  4. How We Protect your Personal Information

  We have implemented administrative, physical and technical safeguards designed to protect your Personal Information. All information you provide to us is stored on our secure servers behind firewalls.  Payment transactions are done through our Service Provider, Stripe.

  The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

  Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

   

  5. Choices About How We Use and Disclose Your Information

  We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

  Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

  Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to sales@tuffaproducts.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

  6. Accessing and Correcting Your Information

  You can review and change your Personal Information by logging into the Website and visiting your account profile page.

  You may also send us an email at sales@tuffaproducts.com to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

  7. Changes to Our Privacy Policy

  It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible periodically visiting our Website and this privacy policy to check for any changes.

   

  8. Communicating With Us

  To ask questions or comment about this privacy policy and our privacy practices, contact us at:

  1005 N. Commons Drive

  Aurora, IL 60504

  sales@tuffaproducts.com

  or via our phone number: 1-888-883-3201

   

  9. International Transfer of Personal Information

  Please note that this Site is directed towards users who reside in the United States. By using this Site, you consent to the collection, storage, processing, and transfer of Personal Information in and to the United States, or other countries and territories, pursuant to the laws of the United States.